Switching Software Systems Shouldn’t Be Scary
One of the most common concerns when getting a new practice management and EHR software is how much disruption it's going to bring. That's why we've worked hard to make sure you have a partner not only during implementation, but through training and the lifetime support of your system.
Team Approach to Implementation
Dedicated Customer Success Manager
We'll assign you a dedicated Customer Success Manager and Software Implementer who are there with you every step of the way through implementation. They’ll help pinpoint your unique needs and develop your implementation plan.
In-House Uprise Champion
Selecting a staff member to be your Uprise Champion helps ensure that we have a point of contact that has the knowledge of your practice’s needs and can help lead the team to success.
System Customization
We'll help customize different aspects of your system, like product catalogs, staff roles, system preferences, custom settings, and data migration.
Training During Implementation
We’ll connect you with our training team during the implementation process so that when your system is ready to go, so are you and your staff.
Migrating Your Data to Uprise
Practices Converting From a Software
Your patient data can be migrated to Uprise electronically if you are switching from another practice management system. They will work with you to make sure that your data, such as patient demographics, recalls, and appointment schedule information is mapped into the appropriate fields in Uprise. Best of all, your practice's daily operations won't be impacted while migrating data from your old system to Uprise.
Practices Converting From Paper
If you are migrating from a paper-only practice, you have flexibility in terms of how to handle the migration of your existing patient data. You can scan your documents as PDFs to attach to each patient profile as you go, or we can put you in touch with a third-party vendor that can help you do this electronically.
Preparing Your Practice With Training And Support
Training and support are at the core of a successful software experience. We've designed a comprehensive program that engages users at every level and tailors training material for the various roles of your staff. We also give you a variety of ways to reach our support team so that your practice isn't stalled if you ever need help.
Comprehensive, Ongoing Training
Software and process changes can be challenging for staff members to adjust to. We get that, and we want to help you navigate the change to Uprise as smoothly as possible. Training for Uprise is done through our Learning Center. Training occurs continuously throughout the lifetime of your account.
In-system Uprise Learning Center
The Uprise Learning Center is an online library that consists of videos and hands-on activities to help users learn the ins and outs of the system, and keeps you updated with the latest updates to the system. Since the Learning Center is available online, you and your staff can train from home or in the office.
Weekly Training Webinars
Our training managers have ongoing, weekly training webinars available for all users to attend. These sessions can train new staff or answer questions of experienced staff members familiar with the system.
Comprehensive, Ongoing Training
Software and process changes can be challenging for staff members to adjust to. We get that, and we want to help you navigate the change to Uprise as smoothly as possible. Training for Uprise is done through our Learning Center. Training occurs continuously throughout the lifetime of your account.
Weekly Training Webinars
Our training managers have ongoing, weekly training webinars available for all users to attend. These sessions can train new staff or answer questions of experienced staff members familiar with the system.
Uprise Learning Center
The Uprise Learning Center is an online library that consists of videos and hands-on activities to help users learn the ins and outs of the system, and keeps you updated with the latest updates to the system. Since the Learning Center is available online, you and your staff can train from home or in the office.
Contacting Our Support Team
The best way to document any non-urgent issues or feature updates with Uprise is through our support ticketing system including a detailed description and screenshot attachments.
Our Us-based support team is also available by phone.
Monday-Friday from 8:30am - 5:30pm CST
For questions or technical issues requiring immediate attention, you can call our support team at 888.324.6157.
Uprise Technical Requirements
AIT Tracers
| Processor | 2.4GHz dual-core or better |
| RAM | 6GB or better |
| Screen Resolution | Minimum of 1366 x 768 |
| Internet Speed | 20Mbps for up to 5 users |
| Backup Internet | 4G cellular connection in case of primary internet connection outage |
| Computers | Windows or Mac for both the Uprise Practice Management and EHR |
| Tablets | Variety of options are suitable for the EHR only |
Operating Systems & Browsers
| Platform | Operating System | Browser |
|---|---|---|
| Windows | Windows 7, SP2, or above | Chrome (latest version) |
| Mac | OS X 10.9 Mavericks or above | Chrome (latest version) |
Tablets (Supported for EHR Only)
There are hundreds of options when it comes to tablets, with more being introduced all the time. Uprise may work on any of them – it is nearly impossible to conduct rigorous testing on every single device. The Uprise EHR has been thoroughly tested on the following recommended tablets.
| Device | Operating System | Browser |
|---|---|---|
| iPad Air 2, Pro | iOS 11 or later | Chrome (latest version) |
| Microsoft Surface Pro 3 | Windows 10 | Chrome (latest version) |
| Microsoft Surface Pro 4 | Windows 10 | Chrome (latest version) |