1. What is VisionWeb?
VisionWeb, LP is a software company located in Austin, Texas. Founded in 2000, VisionWeb offers online services to eyecare providers to help streamline and simplify their practices. Each year, eyecare providers electronically place millions of eyecare product orders to hundreds of suppliers utilizing VisionWeb’s transaction no-cost services. VisionWeb’s online ordering service may be accessed through integrated practice management software, co-branded websites, and the VisionWeb website, located at www.visionweb.com. Eyecare providers may order online utilizing VisionWeb from any origin at no charge.

2. How does C-File work with VisionWeb's online ordering service?
C-File software is integrated with VisionWeb to allow customers to place electronic spectacle lens orders directly from within the C-File system to a VisionWeb-connected laboratory – eliminating the re-keying of patient or Rx information.

3. What is the benefit of accessing the VisionWeb ordering service through the C-File system?
Accessing the VisionWeb ordering service through the C-File system is a convenient, easy method for sending spectacle lens orders to VisionWeb-connected laboratories from within the practice management software. There is no additional software to purchase or learn, and users do not need to re-key patient and Rx information. Once a customer has configured the C-File system to order to their favorite laboratory or laboratories, online ordering is a mouse-click away.

4. What type of orders can I place through VisionWeb?
Eyecare providers can place spectacle lens orders from C-File to VisionWeb-connected laboratories.

5. Does the online ordering integration with C-File have the same features as VisionWeb.com?
No, the online ordering integration with C-File offers convenient spectacle lens ordering only. In addition to being able to place spectacle lens orders to hundreds of laboratories nationwide, eyecare providers can also place contact lens and frame orders through the VisionWeb website. Eyecare providers also have access to order tracking functionality, online CE/CME and industry news and information, and access to VisionWeb’s online insurance claim processing service through the VisionWeb website.

 6. Will I need to be a registered VisionWeb member to use the integration?
Yes. The first step to setting up online VisionWeb ordering through C-File is to register to become a VisionWeb member. There is no charge to the eyecare provider to register and place orders. To register on the VisionWeb website, please visit www.visionweb.com and click the “Become a Member” or “Register Now” links. Complete the form and all required information, and submit your registration. An email confirmation will be sent with your username for your records. You will need your VisionWeb username when you set up your VisionWeb account information within the C-File system.

7. How do I set up my laboratory accounts?
After you register to become a VisionWeb member, you will need to add your laboratory account information to your VisionWeb account profile. To do this, log in to the VisionWeb site and click the “Add a Supplier” link. On the Supplier page, click the “+Add a Supplier” button and complete the new supplier form (please make sure you have your supplier number handy, as you’ll need to input it into the VisionWeb system at this point). After you submit your request, your account information will be sent to your selected laboratory for account validation. Once your account has been validated and approved by the laboratory (usually within 24 hours), you will receive an email notifying you that you are approved to begin placing orders to this laboratory over VisionWeb.

8. Now that my laboratory account is active, can I start ordering?
The process for setting up your VisionWeb lab accounts within the C-File system requires you to gather lab-specific information from MSF Computing, Inc. Once you have set-up your VisionWeb account and supplier accounts within VisionWeb, you should contact MSF Computing, Inc. directly at (519) 749-0374 to help you set up VisionWeb ordering within C-File.

9. Who should I contact if I need assistance placing an order?
MSF Computing, Inc. requests customers contact them with any questions that you may have while using the VisionWeb online ordering service within C-File. MSF Computing, Inc. can be reached at (519) 749-0374. If the issue requires involvement from VisionWeb, MSF Computing, Inc. will work with the VisionWeb team to resolve the issue.

11. Can I also use the VisionWeb website to place orders?
Yes, as a VisionWeb member, you will have access to all of the benefits of the VisionWeb site, including the ability to order contact lenses and frames, and access VisionWeb’s online insurance claim processing service, VisionWeb Enhanced.

12. How does VisionWeb earn revenue?
VisionWeb’s network of suppliers has agreed to pay a small transaction fee for each electronic order received from their customers. As such, VisionWeb is able to offer its services to eyecare providers at no charge.